Organisational Cultural Audits

IPS’ is able to offer a number of services which assist Organisations to operate within the highest possible standards of cultural AND clinical (mainstream) practice. These services include:

PROGRAM 1:  Cultural Competency Testing and Tracking 

This program involves the testing of staff utilising IPS' Cultural Competency Tests. These tests provide individual profiles and feedback in a form that enables the development of cultural skills over time. In addition, once completed, IPS then analyses the test results of all staff against national norms (or averages) across each area of cultural competence. This ensures that the individual AND organisation is then able to track the development of cultural competencies over time.

This program involves the following activities:

  1. Testing of the  Cultural Competencies of staff using either the Aboriginal Mental Health Cultural Competency Profile (CCP) or the GEneral Cultural Competency Profile (GCCP)
  2. Generation of cultural competency profile reports and plans for those individual staff
  3. Statistical analysis of results from the CCP or GCCP. This analysis provides the opportunity to ‘track’ the organisational development of cultural competencies over time. As the CCP and GCCP are objective tests, the results can be utilised as Key Preformance Indicators (KPIs) to track improvements of cultural competencies over time. Many organisations contract IPS to do an annual audit of their organisation for this purpose. This also ensures that any Reconciliation Action Plan has objective, measurable KPIs specific to cultural competence of the organisation
  4. Comprehensive report with recommended strategies to improve cultural competencies based on areas of need.

PROGRAM 2: Review and Development of Aboriginal specific mental health client policies, procedures and proformas

What happens if my client wants to engage a traditional healer? How can I ensure ethical, legal and cultural protection for the healer? What do I do if an Aboriginal Client discloses culturally privileged information that can assist them clinically but put them in danger culturally?

Dilemmas such as these (and many more) prompted IPS to develop the only known clinical and cultural policies, procedures and proforma’s specific to the Aboriginal mental health field. IPS has continued to refine and develop this product line based on our extensive clinical and cultural experience in Aboriginal mental health service delivery over the past 18 years of operations as well as via our strong research, development and evidence based practice approaches (see Westerman, 2003).

The cultural security of all information provided to our clients is also assured via ongoing cultural validation of this information as well as constant reference to key practice guidelines including (but not limited to) the National Health and Medical Research Council’s Values and Ethical Guidelines for Ethical Conduct in Aboriginal and Torres Strait Islander Health Research and the Australian Psychological Society Ethical Guidelines for Working with Aboriginal Clients.

Service Options:

OPTION 1:

Review and development of client policies, procedures and proforma’s relative to clinical AND cultural best practice standards in working with Aboriginal mental health

OPTION 2:

Development of "Cultural Foundation Principles" for organisations. These are developed as standalone organisational policies and procedures that are able to sit across all program areas and guide staff irrespective of their professional and cultural backgrounds. Examples of commonly required cultural foundation principles include:

    • Engagement with Aboriginal clients and communities
    • Undertaking Culturally Competent Assessment
    • Informed Cultural Consent with Clients
    • Cultural Confidentiality
    • Cultural Formulation in Assessment and with Culture Bound Syndromes
    • Guidelines for the valid use of psychological tests with Aboriginal clients
    • Delivering Culturally Competent Behaviour Management Programs

and many more